Terms and Conditions, Terms of Payment, Refund Policy, Privacy Policy, Security Policy, Internal Policy

TERMS AND CONDITIONS

Introduction

This document contains the Terms and Conditions governing the use of www.premiumgeorgia.com. Any user who makes a purchase and authorizes payment is required to carefully read and agree to these Terms and Conditions. If you do not agree with any part of these Terms, please do not proceed with completing your order.

The Terms and Conditions may be updated from time to time, therefore we kindly ask you to read them before placing each order.

If you have any additional questions, please contact us using the phone number or email address provided on the website.

Use of the Website

Before using the website, it is essential and important to read these Terms and Conditions, as this document is specifically tailored to this business and protects the interests of both parties — the buyer and the seller.

Using the website and placing an order means that you agree to the following rules:

• You will place only genuine orders.

• You will not use the website to create fraudulent or false orders. In such cases, we reserve the right to cancel the order and block your account.

• You agree to provide correct contact information through the website, including your full name, mobile number, email address, and delivery address. We will deliver your order within the indicated time and will use your contact information solely to communicate with you.

• You confirm that you are of legal age — 18 years or older, in accordance with Georgian legislation.

Service Availability

The website may be used both within Georgia and from abroad.

Formation of the Contract

A contract is not considered concluded until both parties confirm it. If the seller does not have sufficient resources to fulfill your order, any deducted amount will be refunded.

After placing an order and making the payment, you will receive an email confirming that your order has been successfully received and can be processed. The contract between the parties is formed only after you receive our official confirmation. If the order contains multiple items, you may receive separate confirmations for each product.

Product Availability

Information regarding product availability is displayed on the website. If any product is out of stock, the website will offer you a higher-quality alternative. If you have already paid for a product that later becomes unavailable and you do not wish to purchase an alternative, we will automatically refund the amount.

Product Removal / Cancellation

The company reserves the right to remove any product from the website at its sole discretion, without compromising customer interests. If we cannot fulfill your order or if you purchased a product that has been removed, the amount will be refunded, and you will be notified by email.

Product Returns / Order Cancellation

The customer has the right to cancel an order within 30 days if the delivered product does not match its description or expected condition. We strive to ensure that all products arrive in perfect condition; otherwise, you may cancel the order and receive a full refund.

Delivery

We assume responsibility for delivering your order within the timeframe indicated on the website. Since delivery is digital in this case, your order will be delivered to your email address.

If, for any reason, we cannot deliver the order, we will refund the full amount.

A product is considered delivered only after we receive confirmation from your side.

If you fail to receive the product after two attempts, our representatives will contact you to clarify the details and arrange a third attempt.

Delivery will begin only after the company verifies that all required information is correctly provided and that both the product and delivery fees have been fully paid.

Product Price and Payment Process

The company strives to ensure that all prices displayed on the website are accurate. If a product was purchased at an incorrect price due to a technical error, the company reserves the right to cancel the order and refund the full amount.

By making a payment, you cover all tax obligations. If the system requires an additional delivery fee, it must also be paid; otherwise, the product cannot be delivered.

Order placement steps:

1. Add any product to your cart.

2. Fill in the required information (full name, mobile number, email address).

3. Enter the payment card details and complete the transaction. By doing so, you confirm that the card belongs to you and accept full responsibility for the transaction.

Product Returns

If you wish to cancel the order within 7 days, you must submit a request through the website and explain the reason. Valid reasons include defects, technical issues, or factory damage. In such cases, we will cancel the order and refund the deducted amount.

Liability

After the product is delivered and confirmed, the company is not responsible for any improper use of the product by the buyer. This includes harm to others, self-harm, suicide, direct or indirect losses, lost business, income, or data. Proper and safe use of the product is solely the customer’s responsibility.

Intellectual Property

By using the website and placing an order, you acknowledge and confirm that all trademarks, copyrights, materials, and content are owned by the company and will remain under its license.

Communication

The company undertakes to communicate promptly with customers when necessary. Under the law, you will receive emails regarding order placement, confirmation, or cancellation. You are responsible for providing a valid email address to which you have access.

Rights and Responsibilities

By agreeing to these Terms and Conditions and using the website, you automatically accept certain rights and obligations. You must provide accurate contact information and place orders knowingly and intentionally. In turn, you have the right to request order confirmation and proper fulfillment within the stated timeframe.

Force Majeure

In the event of a force majeure situation, the company reserves the right to delay or decline order fulfillment. Force majeure events include, but are not limited to:

• Fire

• Epidemic

• Storm

• Earthquake

• Other natural disasters

• Telecommunications failures

• Government acts, restrictions, or regulations preventing order fulfillment

Agreement

The buyer placing an order and making payment acknowledges that this action was voluntary, without coercion or unlawful influence. Otherwise, the buyer must immediately notify the company.

PremiumGeorgiaCom LLC acknowledges its responsibility to fulfill the activities presented on the website and ensure timely and proper delivery. In case of any issue, the company will contact the customer to resolve it promptly.

Company Rights

The company reserves the right to modify the Terms and Conditions displayed on the website. Therefore, we urge all users to review them before placing each order.

Governing Law and Jurisdiction

Purchases made through our website are governed by the laws of Georgia. Any dispute or misunderstanding shall be resolved in accordance with Georgian legislation.

Feedback

We constantly strive to improve and welcome any feedback from our users.

Thank you for using our website!

TERMS OF PAYMENT

This policy defines the procedure for terms of online payments of PremiumGeorgiaCom Limited Liability Company, ID 402334522 (hereinafter referred to as “Trader” or “Merchant”),  clients (Hereinafter referred to as “Consumer“) and applies to all online payment operations.

1. Definition of Terms

For the purposes of this Agreement, the following definitions have the following meanings:

1.1. selling price ‒ a final price per unit or per specified quantity of goods or services, including value added tax and other taxes;

1.2. distance contract ‒ a contract signed between a trader and a consumer using only one or more distance communication means, under an organised distance sale or service provision scheme, which does not require the physical presence of the consumer and the trader. A contract shall not be deemed a distance contract if a consumer and a trader have negotiated the terms of the contract at business premises and concluded the contract using distance communication means;

1.3. trader ‒ any natural person, legal person or an association of persons acting within the scope of a commercial practice, as well as any other person acting in the name of or on behalf of a trader;

1.4. consumer ‒ any natural person who is offered goods or services, or who purchases or further consumes goods or services exclusively for private purposes and not for performing any commercial practice or industrial activity, crafting or other occupational activities;

1.5. business premises ‒ any movable or immovable facility where a trader carries out its commercial practice on a usual basis;

1.6. off-premises contract ‒ any contract between a trader and a consumer in a place which is not the business premises of the trader and that requires the physical presence of the trader and the consumer; a contract concluded on the business premises of a trader or through any means of distance communication immediately after the consumer was individually offered to conclude a contract in a place which is not the business premises of the trader, in the physical presence of the trader and the consumer; a contract concluded during an excursion organised by a trader with the aim or effect of promoting and selling goods or services. A contract concluded in a notary bureau as a result of notarial actions shall not be deemed an off-premises contract;

1.7. goods ‒ any movable thing, as well as any material goods placed therein and/or disseminated in a digital form.

2. Information Requirements for the Price of Goods or Services

2.1. A trader is obliged to ensure that a selling price and a unit price of the goods or services are indicated clearly. The unit price may not be indicated if it is identical to the selling price.

2.2. A price may not be indicated if:
a) the delivery of the goods is part of the service;
b) the goods are sold at a public auction;
c) a piece of art or an antique item is presented for sale.

2.3. The indication of a unit price shall suffice in relation to goods that are not packaged in advance and are weighed or measured in the presence of a consumer.

3. Additional Charges Related to a Contract

3.1. A trader may not impose on a consumer the payment of fees for the use of a payment instrument that is higher than the fee paid by the trader.

3.2. If a trader has indicated a telephone number for contact, the trader may not require that a consumer pay more than the rate determined for contacting the trader for communication. The said condition shall be without prejudice to the right of telecommunication services providers to charge for such services.

3.3. The Parties agree that prior signing this contract, a trader has seeked the express consent of a consumer to any extra payment in addition to the remuneration agreed upon for the fulfilment of the trader’s main contractual obligations. If the trader has not obtained the consumer’s express consent, the consumer shall be entitled to reimbursement of this payment despite the fact that the trader has not refused (has not denied the implied parameters) to remunerate such additional charges.

4. Distance Contract and Off-Premises Contract

4.1. If a distance contract is concluded using an electronic means, the trader shall ensure that the consumer, when placing his/her order for goods and services, explicitly acknowledges that the placement of the order entails the obligation of the consumer to pay. If the trader has not complied with this provision, the consumer shall not be bound to pay.

4.2. In the case of distance contracts or off-premises contracts, prior to signing contracts, a trader is obliged to provide a consumer with the información about the price of the goods or services, including the taxes, and where the price cannot reasonably be calculated in advance, the manner in which the price is to be calculated; all additional charges, where applicable, including delivery, transportation or postal charges, and where those charges cannot reasonably be calculated in advance, information on the fact that such additional charges may be payable. In the case of a contract of indeterminate duration or a contract containing a subscription for goods and services, the total price shall include the total costs per billing period. Where such contracts are charged at a fixed rate, the total price shall also mean the total monthly costs. Where the total costs cannot be reasonably calculated in advance, the manner in which the price is to be calculated shall be provided.

5. Terms of Service Cost Payment

5.1. Payment is made before receiving the service, in prior, when placing the order.

5.2. Payment is made through cashless settlement, to the bank account specified by the merchant.

5.3. Payment for the purposes of this Agreement and this Article shall include both the cost of the Products and the total cost of the Services.

5.4. For the avoidance of doubt, the goods/products/any services will be delivered/provided to the customer only after payment has been made.

6. Other Provisions

6.1. The consumer declares his/her consent to the processing of his personal data by the trader to the extent necessary for the fulfillment of the obligation provided for in this agreement.

6.2. The consumer is responsible for the correctness of the bank account or any other personal data provided by the consumer to the trader.

6.3. Cancellation/return of payment, return of products and others are regulated by a special policy created by the trader, which in turn is in full compliance with the current legislation of Georgia.

6.4. Anything not covered by this Agreement is covered by the Law of Georgia On the Protection of Consumer Rights.

REFUND POLICY

This policy defines the procedure for refund of online payments of PremiumGeorgiaCom Limited Liability Company, ID 402334522 (hereinafter referred to as “Trader“),  clients (Hereinafter referred to as “Consumer“) and applies to all online payment operations.

1. Obligation to provide information to a consumer
1.1. Prior to concluding a contract, a trader is obliged to provide the following reliable and complete information (unless such information is clear enough) to a consumer in the national language of Georgia, in a clear and understandable manner:

a) where applicable, a legal guarantee, a commercial guarantee, as well as the terms for the delivery of further services to the consumer;

b) where applicable, the term of validity of the contract, and in the case of a contract of indeterminate duration, or if the term of validity of the contract is extended automatically, the conditions of withdrawal from the contract;

c) where applicable, the conditions for withdrawal from the contract;

d) the conditions, time limit and procedures for exercising the right of withdrawal from the contract, where applicable, as well as the model withdrawal form to be completed in the case of withdrawal from the contract;

1.2. The information provided for by paragraph 1.1. of this article shall form an integral part of a contract signed between a trader and a consumer and it may be modified only with the agreement of the contracting parties.

1.3. For the purposes of this Article and of the entire Agreement, commercial guarantee is any undertaking by a trader or a producer (the guarantor) to a consumer, in addition to his/her legal obligation relating to the guarantee of conformity, to reimburse the price paid, or to replace or repair goods, or other obligations to provide services that are not related to the obligation to eradicate non-conformity with the contact.

2. Withdraw from the Agreement and Refund
2.1. A consumer shall have the right to withdraw from a distance contract and/or an off-premises contract within 14 calendar days without giving any reason. This period shall start:

a) from signing the contract, in the case of service contracts;

b) from acquiring physical possession of goods by a consumer or a third party designated by the consumer (except for a carrier), in the case of sales contracts;

c) from acquiring physical possession of the last part of goods by a consumer or a third party designated by the consumer (except for a carrier), where an order for delivery in parts is made by the consumer;

d) from acquiring physical possession of the first part of goods by a consumer or a third party designated by the consumer (except for a carrier), in the case of a contract for the regular delivery of goods (with a specified periodicity).

2.2. A consumer shall not bear any cost (including the cost of delivery) in the case of withdrawal from a contract, except where the consumer has chosen a delivery service that is more expensive than the standard delivery service offered by a trader, or where the price of goods has reduced due to a use unrelated to the determination of the nature, characteristics, and functionality of the goods. The consumer shall not be liable to cover the difference resulting from the diminished value of the goods where the trader has failed to provide full information on the right of withdrawal from the contract as referred to by this Law.

2.3. Withdrawal from a distance contract by a consumer shall automatically cause the restoration of the original condition.

2.4. In order to carry out the return of the goods and, accordingly, the refund, the customer must present a receipt or other proof of purchase determined by the trader.

2.5. Within 3 working days from the notification sent by the consumer about the withdrawal from the contract, the trader shall make a decision on the refund or non-refund, which must inform the consumer in the same way in which he received the notification.

2.6. In case of satisfaction of the requirement specified in the article 2.5 of this agreement, the money will be returned to the bank account provided by the consumer, the correctness of which is the responsibility of the consumer.

2.7. The consumer should take into account that in case of a refund, it takes time for the amount to be reflected in the consumer’s account, but not later than 14 calendar days from being informed of the consumer’s decision to withdraw from the contract.

2.8. The customer should note that the refund will be made within 14 days at most and the amount will be transferred to the same card from which the purchase was made.

3. Exceptions regarding the withdrawal from a contract without specifying any grounds and Refund
3.1. A consumer shall not have the right to withdraw from a contract if:

a) a trader has delivered the service provided for in the contract in full, it has started to deliver the service with the prior consent of the consumer and with the acknowledgement from the consumer that he/she will lose his/her right of withdrawal once the contract has been fully performed by the trader;

b) the contract provides that the price of the delivered goods or services depends on current fluctuations in the financial market that are beyond the control of the trader and that arose within the period determined by this Law for exercising the right of withdrawal from the contract;

c) the delivered goods or services are made to the customer’s specifications or are clearly personalised;

d) the delivered goods are liable to deteriorate or expire rapidly;

e) the goods were delivered to the consumer tightly sealed, were unsealed after delivery, and therefore the goods are not suitable for return for reasons of health protection or hygiene;

f) goods which are, after delivery, according to their nature, inseparably mixed with other items of goods;

g) the consumer has specifically requested a visit from the trader for the purpose of carrying out urgent repairs or maintenance in accordance with the terms of the contract. This restriction shall not apply to additional services other than those rendered during the visit;

h) sealed audio or sealed video recordings or sealed computer software were unsealed after delivery.

i) the contract was for newspapers and magazines or other kinds of periodical publications, with the exception of subscription contracts for the supply of such publications.

j) the contract was concluded at a public auction.

k) the contract was concluded for the provision of accommodation other than for residential purposes, the transport of goods, car rental services, catering or services related to leisure activities, if the contract provides for a specific date or period of performance.

l) digital content was delivered to the consumer in a tangible medium, and the fulfilment of the contract has begun with the prior consent of the consumer, knowing that this would result in losing the right to withdraw from the contract.

m) the contract provides for the delivery of alcoholic beverages, the price of which was agreed upon at the time of the conclusion of the sales contract, the delivery of which can only take place after 30 days, and the actual value of which is dependent on fluctuations in the market which cannot be controlled by the trader.

3.2. There are certain cases when only a partial refund is made:

a) The item shows obvious signs of use;

b) Any item that is not in its original condition, is damaged or has parts missing through no fault of ours.

4. Other provisions

4.1. The case of cancellation of the contract and refund also depends on the commercial guarantee defined by the trader, information about which is provided to the customer before placing the order.

4.2. The consumer declares his/her consent to the processing of his personal data by the trader to the extent necessary for the fulfillment of the obligation provided for in this agreement.

4.3. Anything not covered by this Agreement is covered by the Law of Georgia On the Protection of Consumer Rights.

PRIVACY POLICY

This policy defines the procedure for processing personal data of PremiumGeorgiaCom Limited Liability Company, ID 402334522 and applies to all information regarding the processing of personal data that PremiumGeorgiaCom Limited Liability Company (hereinafter referred to as “Data Processor” or “Company”) may obtain about the “User” (“Data Subject”) during the use of the website and its products.

• Use of www.premiumgeorgia.com means that the user unconditionally agrees with this Policy and the terms of processing his personal information specified in it; in case of disagreement with these terms, the User should refrain from using this resource.
• This policy is developed in compliance with the requirements of the Law of Georgia «On Personal Data Protection» (hereinafter — Law on Personal Data) and its purpose is to ensure the protection of human rights and freedoms, including the right to private and family life, personal space and communication, during the processing of personal data.
• The policy applies to all personal data processed by our Company.
• The Policy applies to relations in the field of personal data processing arising for the data processor both before and after the approval of this Policy. The Data Processor may at any time update, supplement or otherwise modify this Policy by publishing the relevant amendments. This Policy may not be amended except by publishing the amended document on the Site. The Georgian legislation shall apply to the relations between the Personal Data Subject and the Data Processor arising from the application of this Policy.
• This policy is developed and placed in free access on the website www.premiumgeorgia.com in order to inform about the procedure for organizing and carrying out by our Company the Works on personal data security.
• Confidentiality of personal data — the obligation of the Data Processor and other persons who have access to personal data not to disclose to third parties and not to disseminate them without the consent of the subject of personal data, unless otherwise provided by law.
• This Policy establishes the Company’s obligations on non-disclosure and ensuring the protection of confidentiality of personal data that the user provides when using the site.
• The Site is a set of interconnected web pages located on the Internet at the unique address www.premiumgeorgia.com, as well as its subdomains, owned by the Company. The Company does not authorize any changes to the content of this website (hereinafter — the Site). The Site contains links to other websites and in this case the Company is not responsible for the confidentiality of information on other resources.

1. PERSONAL DATA SUBJECTS

1.1. Our Company processes your personal data if:

– you are a visitor of our website, our potential client, interested in information posted on our website, subscribed to our newsletter or created a personal account on our website;

– you are a Client of our Company;

– you are our contractor or potential contractor;

– you are an applicant or employee of our company.

2. PURPOSES AND GROUNDS FOR PERSONAL DATA PROCESSING

2.1. The processing of personal data shall be carried out on a lawful and fair basis for the fulfillment of functions, powers and duties assigned by law, exercise of rights and legitimate interests of the Company and Users and shall be limited to the achievement of specific, predetermined and legitimate purposes. Processing of personal data incompatible with the purposes of personal data collection is not allowed.

2.2. Only personal data that meet the purposes of their processing, received directly from Users and exclusively with the consent of Users shall be processed. The Company receives personal data of Users via the Website or upon voluntary submission of data by the subject of personal data.

2.3. Categories of personal data to be processed by our company:

– e-mail address;

– phone number;

– last name;

– name;

– address of residence and registration;

– passport details;

– date of Birth;

– birth month;

– year of birth;

– a personal number;

– source of entry to the company’s website;

– search or advertising query information;

– information on goods purchased;

– information on services rendered;

– the user ID stored in the cookie;

– as well as the messages that the Data Subject sends to us through the consultation request window or for the formation of an order. In addition, we process data on the specifications of the objects of interest, information on the payment methods under consideration, the expected terms of purchase of the objects, as well as other information voluntarily provided by the Data Subject;

2.4. The processing of personal data shall be carried out for the following purposes:

– identification of the User registered on the website for placing an order remotely;

– determination of the User’s location for security, fraud prevention;

– confirmation of the accuracy and completeness of the personal data provided by the User;

– creating an account for a transaction if the User has agreed to create an account;

– notification of the User about the stages of execution of transaction documents;

– processing and receiving payments, confirming tax or tax credits, disputing a payment, and determining User’s eligibility for a line of credit;

– providing the User with effective customer and technical support in case of problems related to the purchase of our services using the Site;

– sending information, advertising and marketing materials, special offers, information about promotions, events, activities or news, by e-mail and/or SMS, including via messengers;

– sending and displaying information of interest to you (based on the data you have provided to us) about projects in which you have expressed interest and other projects via email, SMS, including messengers and/or telephone;

– preparation of individualized proposals;

– maintaining accounting and personnel records;

– conducting market and customer analysis, market reviews and statistics;

– preparation, conclusion and execution of contracts;

– enforcing our contractual and other legal obligations, enforcing legal claims and defending against lawsuits;

– managing relationships related to contract performance, such as communicating about a specific order, communicating about working with us, dealing with your enquiries, etc.;

– conducting questionnaire surveys about our products, services, quality of our service;

– enforcement of contractual and other legal obligations, fulfillment of legal claims and defense against lawsuits;

– maintain records management and storage of documents in compliance with required safe handling conditions for storage.

2.5. Our Company processes personal data of Users only with their consent. Use of www.premiumgeorgia.com means that the User unconditionally agrees with this Policy and the terms and conditions of processing his/her personal information specified therein; in case of disagreement with these terms and conditions, the User should refrain from using our website.

2.6. The Company does not process special categories of personal data of Users, as well as biometric genetic categories of personal data.

2.7. This Policy applies only to information processed in the course of using our Company’s Website. The Company does not control and is not responsible for the processing of information by third party websites and services to which Users can access through links available within the Site.

2.8. The Company does not verify the reliability of personal data provided by the User and has no opportunity to assess their legal capacity. However, the Company assumes that Users provide true and sufficient personal data and keep them up to date

3. STORAGE PERIODS OF PERSONAL DATA

3.1. Processing of the User’s personal data shall be carried out without time limit, by any lawful means, including in personal data information systems with or without the use of automation tools. Processed personal data shall be subject to destruction or depersonalization upon achievement of processing purposes or in case of loss of necessity to achieve these purposes, unless otherwise provided for by the Georgian legislation.

3.2. Consent to the processing of personal data may be withdrawn by sending email to info@premiumgeorgia.com. Please note that revocation does not apply to such data processing which is carried out in accordance with legal requirements and which can therefore be processed without your consent.

4. RIGHTS AND OBLIGATIONS OF THE PERSON PROCESSING PERSONAL DATA

4.1. The person processing the data has the right to:

– independently determine the composition and the list of measures necessary and sufficient to ensure the fulfillment of obligations stipulated by the Law on personal data protection and regulatory legal acts adopted in accordance with it, unless otherwise provided by the Law on personal data protection or other laws;

– upon the consent of the data subject, entrust the processing of personal data to a third party, unless otherwise provided by law, on the basis of a contract concluded with that party.

– in case the personal data subject revokes his/her consent to personal data processing The data processor has the right to continue processing personal data without the consent of the personal data subject if there are grounds specified in the Personal Data Protection Law.

– transfer the User’s personal data to third parties if the Users:

a) have expressed consent to such action;

b) the transfer is necessary for the use by Users of certain functions of the Site or for the fulfillment of a certain agreement or contract,

c) the transfer is provided for by Georgian or other applicable law within the procedure established by law;

d) such transfer occurs as part of a sale or other transfer of a business (in whole or in part), with the transferee assuming all obligations to comply with the terms of this Policy with respect to the personal data received;

e) as a result of processing of personal data of Users by depersonalization, depersonalized statistical data are obtained, which are transferred to a third party for research, performance of work or provision of services on behalf of the Company;

f) personal data of Users may be transferred to the authorized state authorities of Georgia on the grounds and in accordance with the procedure established by the current legislation of Georgia.

4.2. The person processing the data shall:

– organize the processing of personal data in accordance with the requirements of the Law on personal data protection. Actions of personal data processing include collection, recording, systematization, accumulation, storage, clarification (update, modification), extraction, use, transfer (distribution, provision, access), depersonalization, blocking, deletion and destruction;

– respond to appeals and requests of personal data subjects and their legal representatives in accordance with the requirements of the Law on personal data protection;

– to report to the authorized body for the protection of the rights of personal data subjects, upon request of this body, the necessary information within 30 days from the date of receipt of such request.

– keep personal data confidential, except for cases when Users voluntarily provide information about themselves for general access to an unlimited number of persons.

4.3. The Data Processor shall have the right to disclose information about the Personal Data Subject, within the framework of agreements concluded with third parties, their agents and other authorized persons, to the extent necessary to perform the aforementioned activities, by sending postal correspondence, by email, telephone appeals, SMS messages, including through messengers, to the Personal Data Subjects for advertising and marketing purposes.

4.4. The data processor shall not process special categories of personal data concerning racial, national origin, political opinions, religious or philosophical beliefs, state of health, intimate life, except in cases provided for by the Georgian legislation.

5. RIGHTS AND OBLIGATIONS OF THE PERSONAL DATA SUBJECT

5.1. The subject of personal data has the right:

– to decide freely on the provision of his/her personal data necessary for the use of the website www.premiumgeorgia.com and to give consent to their processing;

– to receive information regarding the processing of his/her personal data, except in cases provided for by laws. Information shall be provided to the personal data subject by the Data Processor in an accessible form and shall not contain personal data relating to other personal data subjects, except in cases where there are legitimate grounds for disclosure of such personal data. The list of information and the procedure for obtaining it is established by the Personal Data Protection Law;

– to demand from the data processor to clarify his/her personal data, block or destroy it if the personal data is incomplete, outdated, inaccurate, illegally obtained or not necessary for the stated purpose of processing, as well as to take measures provided for by law to protect his/her rights;

– revoke (withdraw) any consent given to the processing of personal data;

– to appeal against unlawful acts or omissions of the Data Processor in processing his/her personal data.

5.2. In case of disagreement with the terms of the Privacy Policy, the User must stop using the website www.premiumgeorgia.com.

5.3. The User agrees that our Company has the right to transfer personal data to third parties, in particular, courier services, postal organizations, persons processing telecommunication data, for the purposes of execution of proper Company’s Document Management and sending of notifications established by the Legislation.

6. PROCEDURE AND CONDITIONS OF PERSONAL DATA PROCESSING

6.1. Processing of personal data shall be carried out by the Data Processor in accordance with the requirements of the Georgian legislation.

6.2. The processing of personal data shall be carried out with the consent of personal data subjects to the processing of their personal data, as well as without it in cases stipulated by the Georgian legislation.

6.3. The data processor performs both automated and non-automated processing of personal data.

6.4. The Data Processor is allowed to process personal data. The Data Processor may also entrust the processing of personal data to another person on the basis of a concluded contract upon the consent of the data subject.

6.5. The processing of personal data shall be carried out by:

– receiving personal data verbally, in writing and through Internet resources directly from personal data subjects;

– obtaining personal data from publicly available sources;

– entering personal data into journals, registers and information systems of the Data Processor;

– using other methods of personal data processing.

6.6. The data processor may disclose information to third parties only for use for the purposes of its collection and processing, and within the framework of agreements with counterparties that ensure a high level of personal data security.

6.7. The transfer of personal data to the bodies of inquiry and investigation, tax service, Pension Fund and other authorized executive authorities and organizations shall be carried out in accordance with the requirements of the Georgian legislation.

6.8. The data processor shall take the necessary legal, organizational and technical measures to protect personal data from unlawful or accidental access, destruction, alteration, blocking, dissemination and other unauthorized actions, including:

– identifies threats to the security of personal data during its processing;

– creates the necessary conditions for working with personal data;

– applies a set of legal, organizational and technical measures to ensure security of personal data to ensure confidentiality of personal data and their protection from unlawful actions;

– determines security threats to personal data when it is processed in the Company’s information system;

– establishes rules of access to personal data processed in the Company’s information system, as well as ensures registration and accounting of all actions with them;

– assesses the harm that may be caused to Users in the event of a breach of the Personal Data Protection Act;

– determines security threats to personal data when it is processed in the Company’s information system;

– applies organizational and technical measures and uses information protection means necessary to achieve the established level of personal data protection;

– detects facts of unauthorized access to personal data and takes response measures, including restoration of personal data modified or destroyed due to unauthorized access to them;

– internal control over compliance of personal data processing with the Law “On Personal Data Protection”, legal acts adopted in accordance with it, personal data protection requirements, Policy, Regulations and other local acts, including control over the measures taken to ensure the security of personal data and their level of protection during processing in the Company’s information system.

– organizes records of documents containing personal data;

– organizes work with information systems in which personal data are processed;

– stores personal data in conditions that ensure their safety and prevent unauthorized access to them;

– evaluates the effectiveness of measures taken to ensure the security of personal data before the Company’s information system is put into operation;

– performs internal control over compliance of personal data processing with the law “On Personal Data Protection”, regulations adopted in accordance with it, personal data protection requirements, Policy, Regulations and other local acts, including control over measures taken to ensure personal data security and their level of protection during processing in the Company’s information system;

6.9. When collecting personal data, including through the information and telecommunication network Internet, the Data Processor shall ensure recording, systematization, accumulation, storage, clarification (updating, modification), extraction of personal data of citizens using databases located on the territory of Georgia, except for cases specified in the Law on Personal Data.

7. PROCESSING OF PERSONAL DATA OF USERS BY MEANS OF COOKIES

7.1. Our company also collects “cookies” (a small piece of data sent by a web server and stored on the user’s computer, which a web client or web browser sends to the web server in an HTTP request each time it tries to open a page of the respective website).

7.2. Cookies transmitted by the Company to Users’ technical devices may be used to provide Users with personalized features of the Site, for personalized advertising shown to Users, for statistical and research purposes, and to improve the Site.

7.3. Users are aware that the equipment and software they use to visit sites on the Internet may have the function of refusing operations with cookies (for any site or for certain sites), as well as deleting previously received cookies.

7.4. The Company has the right to establish that the provision of certain functions of the Site is only possible if the acceptance and receipt of cookies is authorized by Users. Disabling cookies may result in inability to access parts of the Site that require authorization.

7.5. The structure of the cookie file, its content and technical parameters are determined by the Company and may be changed without prior notice to Users.

7.6. The counters placed on the site or application of the Site may be used to analyze Users’ cookies, to collect and process statistical information on the use of the Site, as well as to ensure the performance of the Site as a whole or its individual functions in particular. Technical parameters of meter operation are determined by the Company and may be changed without prior notice to Users.

7.7. www.premiumgeorgia.com collects statistics on IP addresses of its visitors (unique network addresses of a node in a computer network built on the IP protocol). This information is used to prevent, detect and solve technical problems and to control the legality of financial payments.

7.8. Any other personal information not specified above (purchase history, browsers and operating systems used, etc.) is subject to secure storage and non-dissemination provided by this Privacy Policy.

Any information provided on this website is for informational purposes only and under no circumstances constitutes a public offer.

TRADER’S SECURITY POLICY

1. The Purpose

The purpose of the security policy is to create control mechanisms to protect the information under the trader’s control and thereby ensure confidentiality, integrity and availability.
The policy aims to create information security protection mechanisms against internal and external threats, basic rules of behavior against crisis situations and intentional injuries.

2. Security Policy Entities

2.1. Security policy requirements apply to:
a) persons hired by the trader – hereinafter “Subjects”;
b) all persons who may have access to information protected by the merchant.

2.2. Entities are obliged to comply with the requirements of the policy and take responsibility for the complete and thorough implementation of the standards and rules set for them.

3. Safety Measures

3.1. The trader carries out continuous control over the information processing devices in order to ensure their correct and safe use.

3.2. The trader shall ensure the creation of documentation of the information processing systems, including the configurations of the technologies used. Information that contains data important for information security will be stored in a safe place and access to it will be restricted depending on the need to receive information.

3.3. Information carriers containing highly critical information based on information classification will be recorded, and their use, storage and destruction will be subject to strict control.

3.4. Subjects are obliged to make sure before using any computer program that the use of the program will not lead to the spread of viruses and damage to the technical equipment, which would endanger the security of information.

3.5. The trader should continuously educate/train the subjects to avoid any mistakes related to information security.

4. Risk Assessment and Management

4.1. Risk assessment is the starting point before any safety management plan is developed. Risk assessment identifies existing and foreseeable security risks associated with the project / with operations.

4.2. The risk assessment will be reviewed annually or upon any significant safety-related incident. The risk assessment will also be revised in case of any changes in the relevant legislation.

During the risk assessment, the following issues should be taken into consideration:

4.3. Regularly conduct vulnerability assessments on the website and associated systems to identify potential security weaknesses or loopholes that could be exploited by attackers.

4.4. Ensure that payment service provider is compliant with the PCI DSS, which includes maintaining a secure network, protecting cardholder data, regularly monitoring and testing networks, and implementing strong access control measures.

4.5. Implement secure protocols, such as HTTPS, for transmitting cardholder data over the internet to protect against unauthorized interception or access.

4.6. Use strong encryption mechanisms (e.g., SSL/TLS) to encrypt sensitive data, including credit card information, both during transit and at rest, to prevent unauthorized access or data theft.

4.7. Implement strict access controls to restrict access to sensitive areas of the website, including payment processing systems, to authorized personnel only. This includes strong password policies.

4.8. Ensure that all website software, including content management systems and plugins, is up to date with the latest security patches and updates to mitigate risks.

4.9. Use intrusion detection and prevention systems (IDS/IPS) to monitor network traffic and identify potential attacks or suspicious activities. Implement measures to block or mitigate these threats in real time.

4.10. Ensure hosting of the website and associated databases on a secure and reputable hosting provider that implements robust security measures, such as firewalls, intrusion detection systems, and regular security audits.

4.11. Conduct periodic security audits by independent third-party assessors to evaluate the effectiveness of the security controls and identify any potential weaknesses or areas for improvement.

5. Responsibility

5.1. The trader is responsible for the security policy and the fulfillment of the requirements established by the security policy.

6. Other Provisions

6.1. The security policy is public and accessible to any consumer of the trader.

INTERNAL POLICY

1. The Purpose

1.1. The purpose of the trader’s internal policy is to define the general issues and procedures of the merchant’s relationship with the customer; as well as other issues related to the merchant’s activities.

1.2. The purpose of the policy is not to describe all possible situations or to answer all questions related to the trader’s customer relationship, but it helps the trader, its employees and the customers themselves to better understand the trader’s values, mandatory rules and procedures.

1.3. The Trader reserves the right to change or cancel the policies and procedures described in the Policy in accordance with the Georgian legislation. The amended policy provisions will take precedence over the existing policy provisions prior to the amendment.

2. Definition of the terms

For the purposes of this policy, terms used in the policy have the same meaning as provided under Georgian Law on Consumer Protection Act.

3. Inadmissibility of discrimination in the relationship with consumers

3.1. It shall be inadmissible to discriminate against consumers when publicly offered goods or services are made available to or delivered to consumers.

3.2. The unequal treatment of persons with a legal purpose, where the mechanism for achieving such purpose is necessary and proportionate, shall not be deemed discrimination.

3.3. If a person deeming himself/herself discriminated against presents such facts that create the presumption of discrimination, a trader shall bear the burden of proof.

3.4. If the fact of discrimination against the consumer is confirmed, he/she shall have the right to claim property and non-property (non-pecuniary) damages.

4. Basic obligation to provide information to a consumer

4.1. Prior to concluding a contract, a trader is obliged to provide the following reliable and complete information (unless such information is clear enough) to a consumer in the national language of Georgia, in a clear and understandable manner:

a) name of the goods or services, manufacturer, material characteristics;
b) identity (name), address (legal address), and where applicable — email, fax, phone;
c) name and address of premises for replacement/repair/maintenance (if different);
d) price of goods or services, including additional charges;
e) terms of payment, delivery conditions, deadlines, claims-handling procedures;
f) legal/commercial guarantees and terms for further services;
g) term of validity of the contract and withdrawal conditions;
h) consumer obligations and minimum time limits;
i) functional characteristics of digital content and compatibility;
j) conditions for withdrawal from the contract.

5. Information requirements for the price of goods or services

5.1. A trader must clearly indicate selling price and unit price.

5.2. Price cannot be indicated if:
a) delivery of the goods is part of the service;
b) goods are sold at a public auction;
c) artwork or antiques are presented for sale.

5.3. Unit price alone is sufficient for goods not packaged in advance and weighed/measured in presence of consumer.

5.4. Unit price must be indicated in ads where selling price is indicated.

6. Delivery of goods

6.1. Goods must be delivered without delay, not later than 30 days after signing the contract unless otherwise agreed.

6.2. If the trader misses the deadline, the consumer sets a reasonable additional deadline. If still not fulfilled, consumer may withdraw and claim damages.

6.3. Additional deadline may be skipped if clearly pointless or if consumer deems contract fulfilled only with timely delivery.

6.4. If goods are unavailable, trader must immediately notify the consumer.

7. Risk of accidental loss or damage

7.1. Risk passes to consumer at delivery, unless otherwise agreed.

7.2. If goods must be transported, risk passes when consumer or authorized third party obtains possession.

7.3. If consumer chooses the carrier, risk passes upon delivery to that carrier.

8. Additional charges related to a contract

8.1. Trader cannot impose a payment instrument fee higher than the fee they pay.

8.2. Contact phone numbers cannot charge more than the standard rate.

8.3. Trader must obtain express consent for any extra payment. If not — consumer is entitled to reimbursement.

9. Distance Contracts and Off-premises Contracts

9.1. Trader must provide all information required by Georgian Law.

9.2. Consumer may withdraw within 14 days without reason.

Withdrawal period starts:
a) from signing (service contracts);
b) from obtaining possession (sales contracts);
c) from obtaining last part (partial deliveries);
d) from obtaining first delivery (regular delivery contracts).

9.3. Consumer bears no cost except cases defined by law.

9.4. Withdrawal automatically cancels ancillary contracts.

9.5.–9.10. Detailed rules regarding withdrawal forms, burden of proof, deadlines, and 12-month extension if no information provided.

10. Exceptions to withdrawal without grounds

Consumer cannot withdraw if (summarized, full text unchanged):
a) service fully performed with prior consent;
b) price depends on market fluctuations;
c) goods/services made to customer specification or personalized;
d) goods liable to deteriorate;
e) sealed goods unsealed after delivery;
f) inseparably mixed goods;
g) urgent repair visits;
h) sealed audio/video/software unsealed;
i) newspapers/magazines (except subscriptions);
j) public auction;
k) accommodation/transport/car rental/leisure services with fixed dates;
l) digital content delivered with prior consent;
m) alcoholic beverages with deferred delivery.

11. Effects of withdrawal

11.1. All obligations under distance/off-premises contracts terminate; both parties fully reimbursed.

11.2. Trader must refund payments (incl. delivery if applicable) within 14 days.

Refund via same payment method unless agreed otherwise.

11.3. Trader may withhold refund until goods are returned or proof of shipping is provided.

11.4. Consumer must return goods within 7 days and bear direct return costs unless exceptions apply.

12. Standard Terms of a Contract

12.1. Standard terms are predetermined and intended for multiple use.

12.2. Terms must be in simple, understandable language; ambiguity interpreted in favor of consumer.

12.3. Unfair terms regulated by Georgian Law.

13. Other Provisions

13.1. Unfair commercial practices are prohibited.

13.2. All issues not covered by this policy are regulated by Georgian Law.

13.3. Merchant has privacy and security policy in full compliance with this policy and legislation.

13.4. Disputes resolved mutually; otherwise — Georgian courts. Consumers may apply to National Competition Agency of Georgia.

13.5. Official communication may be verbal or via email designated by the Parties.

13.6. The present Policy is signed in Georgian and English.

13.7. In case of differences between English and Georgian texts, Georgian text prevails.

13.8. This Policy is valid from 04.02.2025.